Getting started is simple. Browse our Rental Catalog to pick out your items. Then reach out through our contact form to request a call back to discuss and confirm your order. We’ll walk you through the next steps and answer any questions along the way.

We offer individual product pricing on our rentals, pre-determined bundles, as well as discounts for renting 3+ items. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

To keep our prices affordable, Twisted Poodle will operate primarily on a customer pickup and return basis from our local hub for rentals under $120.

For rentals under $120, we will deliver within 10 miles from Somerdale NJ, for a $25 fee.

For rentals over $120, we will deliver within 10 miles at no additional cost.

If you’ve opted for delivery of your rental items:

Delivery is curbside, which includes deliveries to commercial docks, immediate entrance of commercial first floor locations, outside areas that our vehicle can easily access, residential garages, or driveways.

Items are placed in a mutually convenient place on delivery. An adult must be present to receive the items being delivered.

Delivery is available:

• Thursdays 6pm - 8pm
  Fridays - Sundays 10am - 8pm

When we finalize your reservation details, we’ll discuss the most convenient day and time for you.

All orders require a non-refundable deposit and a signed rental agreement to secure a rental reservation.

The remainder of the balance is due 3 days before delivery or pickup.

Personal checks will not be accepted.

At this time, we do not set up any of the rental equipment.
We will provide instructions for setup, use, care, and cleaning.

Don’t worry - Everything we’re offering is pretty easy to set up!

Reservations for rental items can be cancelled and fully refunded (if already paid) until 24 hours prior to delivery/pickup, with the exception of the security deposit, which is non-refundable.

Within the 24 hour window prior to delivery/pickup, cancellations will result in a 50% refund and a retained security deposit.

When your reservation window ends, you’ll be responsible for returning the items to our local hub.

The return window is:

• Monday - Thursday 6pm - 8pm

• Friday - Sunday 10am - 8pm

If you’re unable to return the items, please let us know that during the quoting process.

For an additional $20 fee, we’ll pick the items up from you, as long as you’re within 10 miles.

The security deposit acts as insurance to ensure that all rented items are returned safely and in their original, working condition. It protects against the costs of replacing or repairing items that are returned in unusable condition.

Q: What exactly does the security deposit cover?
A: Your deposit may be partially or fully withheld to cover the costs of:

• Damage or Breakage: Items that are broken, cracked, or damaged beyond normal, expected wear and tear.

• Missing or Stolen Items: Any pieces, accessories, or entire units that are not returned.

• Excessive Dirt: Items returned with severe stains, mud, or other substances requiring deep, specialized cleaning.

• Improperly Cleaned Concession & Food Equipment: All food-related and concession rentals must be returned properly cleaned and sanitized. A deduction will be applied if they require sanitization or food-grime removal upon return

You can reach us anytime via our contact page (preferred) or email, phone or text. We’ll respond as quickly as we can aim to respond quickly - usually within one day.