We offer individual product pricing on our rentals, pre-determined bundles, as well as discounts for renting 3+ items. Once we receive your request, we’ll provide a transparent quote with no hidden costs.

All orders require a non-refundable deposit and a signed rental agreement to secure a rental reservation. The deposit will hold your booking, but also serves as a security deposit, and is separate from the rental invoice amount.

The total amount of the rental is due 3 days before delivery or pickup.

Personal checks will not be accepted.

The deposit will be fully refunded to you within 7 days of returning your rentals in satisfactory condition.

The security deposit acts as insurance to ensure that all rented items are returned safely and in their original, working condition. It protects against the costs of replacing or repairing items that are returned in unusable condition.

Q: What exactly does the security deposit cover?
A: Your deposit may be partially or fully withheld to cover the costs of:

• Damage or Breakage: Items that are broken, cracked, or damaged beyond normal, expected wear and tear.

• Missing or Stolen Items: Any pieces, accessories, or entire units that are not returned.

• Excessive Dirt: Items returned with severe stains, mud, or other substances requiring deep, specialized cleaning.

• Improperly Cleaned Concession & Food Equipment: All food-related and concession rentals must be returned properly cleaned and sanitized. A deduction will be applied if they require sanitization or food-grime removal upon return

The deposit will be refunded to you within 7 days of returning your rentals in satisfactory condition.

Pricing is for a 2-day period.

If your items are picked up (or delivered) on a Friday, they will be due for return on Sunday.

If you need to hold onto your items longer, we’ll discuss the options and additional cost before you make your reservation and pay your security deposit.

Unfortunately, pricing for single-day rentals is unavailable, although you’re welcome to return your items as soon as you want.

To keep our prices affordable, Twisted Poodle will operate primarily on a customer pickup and return basis from our local hub for rentals under $100.

For rentals under $100, we will deliver within 10 miles from Somerdale NJ, for a $25 fee.

For rentals over $100, we will deliver within 10 miles at no additional cost.

There will be a 1 hour window to pick up your items. The specific window will be agreed upon about 3 days before your rental start date, but will fall within these hours:

• Monday - Thursday 6pm - 8pm

• Friday - Sunday 10am - 7pm

If you’ve opted for delivery of your rental items:

Delivery is curbside, which includes deliveries to commercial docks, immediate entrance of commercial first floor locations, outside areas that our vehicle can easily access, residential garages, or driveways.

Items are placed in a mutually convenient place on delivery. An adult must be present to receive the items being delivered.

Delivery is available:

• Thursdays 6pm - 8pm
  Fridays - Sundays 10am - 8pm

When we finalize your reservation details, we’ll discuss the most convenient day and time for you.

At this time, we do not set up any of the rental equipment.
We will provide instructions for setup, use, care, and cleaning.

Don’t worry - Everything we’re offering is pretty easy to set up!

Reservations for rental items can be cancelled and fully refunded (if already paid) until 24 hours prior to delivery/pickup, with the exception of the security deposit.

Within the 24 hour window prior to delivery/pickup, cancellations will result in a 50% refund.

Security Deposit Refunds:

If the booking is cancelled 21 days or more before, the deposit will be fully refunded.
- If the booking is cancelled between 15 and 20 days before, 50% of the deposit will be refunded.
- If the booking is cancelled within 14 days of the scheduled event, the deposit will be non-refundable.

Within the 24 hour window prior to delivery/pickup, cancellations will result in a 50% refund.

When your reservation window ends, you’ll be responsible for returning the items to our local hub.

There will be a 1 hour window for returns. The 1 hour window will be agreed upon about 3 days before your rental start date, but will fall within these hours:

• Monday - Thursday 6pm - 8pm

• Friday - Sunday 10am - 8pm

If you’re unable to return the items, please let us know that during the quoting process.

For an additional $25 fee, we’ll pick the items up from you, as long as you’re within 10 miles.

You can reach us anytime via our contact page (preferred) or email, phone or text. We’ll respond as quickly as we can aim to respond quickly - usually within one day.